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Quick answers to common questions about contacting us
We aim to respond to all email inquiries within 24 hours during business days. Live chat provides instant responses when agents are online.
Live chat is available Monday through Friday, 9:00 AM to 6:00 PM CAT. When agents are online, you'll see the "Online" indicator on the chat button.
Yes! When you contact us through the form, you'll receive an automatic confirmation email with a copy of your message and a ticket number for tracking.
You can reach our General Inquiry, Technical Support, Sales, Billing, and Partnership departments. Select the appropriate department from the dropdown menu.
Our support team speaks English, Shona, Ndebele, and Chinese. We're always expanding our language capabilities to serve you better.
For security reasons, file attachments are not supported in the contact form. If you need to share files, we'll provide a secure upload link after initial contact.